TRANSFORM

Cart empty

Cart empty

TESTIMONIALS

  • The value of the items I got from my 10 boxes that I spent $1000 for was over $7,500. "I was overwhelmed, Good job."
    Keith T. (Newport, KY)
  • Thanks so much! Rated you 5 stars for the customer service."
    Pete C (Cincinnati, OH)
  • 1
  • 2
  • 3

Buyers FAQ

WHAT CAN I BUY AT GREEN DELTA.COM?

On Green Delta Auction.com, we offer a wide variety of wholesale merchandise to cater to the unique needs of our buyers. We offer new, used, refurbished, returns, closeouts, and salvage merchandise in many different product categories.

 

WHAT IS AN AUCTION?

Most Green Delta Auctions have an initial price, and bidders can start bidding for items at this price. Other interested bidders can raise this price, until finally the marketplace decides the final price. New auctions are added daily, so be sure to visit our site frequently to see what new items are available. You may also stop by the warehouse to preview items before bidding.

 

HOW DO I BUY FROM GREEN DELTA AUCTION.COM?

  • Register - Registering as a buyer on Green Delta Auction.com is free and easy. Simply click here to complete the new member registration. Read and agree terms to enter the auction site. Be sure to note your password in a safe place. You must enter a method of payment to be used in the bidding process.
  • Verify registration - An email will be sent to the email address used to register to verify your registration.  Click on the link in your email to complete registration and re-enter the site.
  • Bid - Once you have a valid user account, you may place bids by entering your bid in the "Place Bid" box on any auction. If that amount is your maximum bid, check the maximum bid box to indicate.  Please read the description of the items, the photos and be sure of the amount you are bidding before submitting your bid. You must also select a payment method before placing a bid.
  • Always review the terms of the auction - Terms of an offer generally differ from seller to seller and among product categories. The terms indicate whether shipping is available or not, the location of the auction, the inspection and removal date and time, and any other information relating to the auction.
  • Paying for an Auction - Congrats on winning your first auction! The payment method specified during registration will be debited immediately after the auction is over. Please contact us on 502-219-6679 or at This email address is being protected from spambots. You need JavaScript enabled to view it. before the auction is over if you need to change your payment method. Please note that your account will not be charged if you are not the highest bidder. 
  • Pick Up - On the removal date and time specified for your items, please be sure to arrive on time and prepared. Some locations may not have all the amenities you might be used to at our Louisville KY Location. We ask that you review the nature of your items and be prepared to remove them by yourself if necessary. This includes bringing proper tools and assistance. We highly recommend that you take advantage of our inspection days.
  • Invoice - Your invoice for any auction will show up in your email following morning. If you haven't received your invoice by 10am then contact support on our contact page.
  • Misbid - If you misbid, please contact support immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 502-375-1455 before the auction ends. Please indicate the auction number, the item number you misbid on and your bidder number or email address.
  • Manage Your Account - Visit the My Account section to view transactions, change your profile, set up saved search agents, add auctions to your watch list, and more.

 

HOW DO I REGISTER?

Registering as a buyer on Green Delta Auction.com is free and easy. Simply click here to complete the new member registration. Read and agree terms to enter the auction site. Fill out the registration form. Be sure to note your password in a safe place. Please make sure the information you enter matches your valid credit card billing information exactly. An email will be sent to the email address used to register to verify your registration. Click on the link in your email to complete registration and re-enter the site.

 

WHY DO I NEED TO REGISTER?

Buyers and sellers must register with us because we need to collect information for verification purposes. Users must register on GreenDeltaAuction.com before they are able to buy or sell on our site.

 

WHAT DO I DO IF MY APPLICATION HAS NOT BEEN ACCEPTED?

To request a review of your application, you may contact the Buyer Relations Department by submitting an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

HOW DO I CHANGE MY USER ID?

You cannot change your user ID. If you must change your user ID, you will have to register with a new user ID.

 

WHAT DO I DO IF I FORGET MY USER ID AND/OR PASSWORD?

Click here if you have forgotten your user ID and/or password. You may contact the Buyer Relations Department by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. to retrieve your user ID or password.

 

HOW DO I FIND THINGS TO BUY?

Find merchandise easily with one of the following methods: 

  • Home Page - Some of our very best deals are featured in the Hot Deals section of our Home Page. Click on a category title to browse by product category.
  • Search Bar - Use our search box to find auctions by keyword, product category, location, lot size, condition, or shipping option.
  • Advanced Search - Use our Advanced Search to find auctions that meet more detailed criteria. You are able to search by seller, auction id, auction title, price, and many other criteria.
  • Email Alerts - If you sign up to receive our Email Alerts, you can receive weekly emails and/or occasional Special Alert emails depending on your preferences. Your privacy is important to us. We will never pass on your information or flood your inbox.
  • Search Agents - Search Agents are product searches that you create based on the specific criteria you indicate. To enable a Search Agent, log into My Account and click on the Search Agents tab. If matching results are found, we will email you with the matching results twice a week.

 

WHAT TYPES OF MERCHANDISE DO YOU OFFER?

We sell a wide variety of wholesale merchandise including returns, closeouts, refurbished merchandise, retail-ready merchandise, etc. Our categories of product consist of clothing & accessories, jewelry & watches, computers & networking, consumer electronics, general merchandise, housewares, hardware & equipment, and vehicles.

 

WHAT CONDITIONS OF MERCHANDISE DO YOU OFFER?

  • New - New assets are in original packaging and possess all of the characteristics/qualities/features as advertised by the manufacturer. Traditionally, they are overstock items that were never offered for sale in a retail environment or used in any way.
  • Refurbished - Refurbished assets are used but have been inspected, tested, and restored to full working condition. They rarely come in original packaging and seldom contain any documentation or any additional parts and/or accessories. Due to their operational history, refurbished assets possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age.
  • Shelf Pulls - Shelf pulls were previously available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns, and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g. from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Shelf Pulls may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
  • Used - Used assets were previously sold and put into use. They possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Since these assets are usually pulled from a working environment, they rarely come in original packaging and rarely contain any documentation, additional parts, and/or accessories. They are minimally tested to meet only the most basic requirements of functionality. Used assets therefore may not be in optimal working condition and may require additional maintenance and repair.
  • Returns - Returned merchandise was sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
  • Salvage - Salvage assets have been identified as defective for reasons concerning their functionality, appearance, or both. Salvage assets usually can only be used for parts.

  

WHO SUPPLIES THIS MERCHANDISE?

Companies selling surplus merchandise on GreenDeltaAuction.com include retailers, manufacturers, public sector agencies, financial institutions, service companies, and logistics providers.

 

HOW CAN I BE NOTIFIED OF ITEMS FOR SALE?

You may sign up for Email Alerts or set up a Search Agent to be notified when new merchandise is available.

 

HOW DO I FILE A DISPUTE?

If you misbid, you must contact support immediately at This email address is being protected from spambots. You need JavaScript enabled to view it.. This must be done before the auction ends. Any dispute received after the auctions ends will not be considered for review.

  

HOW DO I PLACE A BID?

After successfully registering and specifying a payment method, you are ready to bid! Place your bid amount by entering your bid amount in the "Place Bid" box. You may indicate if this is your maximum bid by checking the box. Once you are ready to bid, click "Submit Bid". You can go into "My bids" to see all items you are actively bidding on. If you wish to bid later, you may keep an eye on your desired item by adding it the watchlist.

 

WHY AM I REQUIRED TO SUBMIT SHIPPING AND CREDIT CARD INFORMATION TO PLACE A BID?

This information is used for your protection for validation purposes. A validated bidding environment protects your interest and ensures that only qualified buyers are bidding with you. Should you win the bid, this information is needed to ensure timely processing of your transaction and rapid receipt of your merchandise.

 

HOW CAN I AUTOMATICALLY INCREASE MY BID? WHAT IS PROXY BIDDING?

You can use Proxy Bidding to automatically bid for you. To use this feature, simply enter your bid amount. You may indicate if this is your maximum bid by checking the box. The system will note your "maximum bid" amount, but it will place a bid at the current LOWEST minimum bid. If another bidder outbids that LOWEST minimum bid, the system will automatically place another bid for you placing you back in the lead as the current winning bidder. The proxy bidding system will continue to make LOWEST minimum bids on your behalf until you are the winner of the auction or until another bidder bids higher than your proxy bid. Your maximum bid amounts are private and are never displayed to other bidders.

 

WHAT DOES "BUY NOW" MEAN?

"Buy Now" is a feature that allows you to shop items we have in our retail store at a predetermined discounted price. Preview the shipping options of each item to determine if shipping is available before purchasing the item.

 

WHAT IF I LOSE CONNECTIVITY WHILE BIDDING?

The bid only goes through after you have received a confirmation page. If this page does not appear, the bid was not successful. If you do not receive a bid confirmation page please email Buyer Relations immediately This email address is being protected from spambots. You need JavaScript enabled to view it. or call 502-219-6679.

 

HOW DO I KNOW IF I'VE BEEN OUTBID?

You will receive an email notifying you that someone has outbid your highest bid price. If the auction is still open, you will have a chance to place a new bid or proxy bid by going back to the auction page or by logging into My Account.

 

HOW CAN I MONITOR THE STATUS OF MY BIDS?

You can monitor the status of your bids on all auctions by clicking on the Active Auctions and Watch list tab in the My Account section. We will also send you an email if any events occur that affect the status of your bid.

 

HOW DO I KNOW IF I'VE WON THE AUCTION?

After you have won the auction, you will receive an email notification indicating that you have won the auction and it has been paid for. If a balance is due, an invoice will be sent to your email. This needs to be paid within 24hrs. If payment is not received within 24 hours, the item will go to the next highest bidder. Once we receive and process your payment, we will send you a confirmation email. Items can then be picked up on pick up days, or shipping arranged.  

 

HOW DO I CANCEL A BID?

A bid is a binding contract. Once the bid has been placed, it cannot be retracted. Please contact Support at This email address is being protected from spambots. You need JavaScript enabled to view it. if you misbid.

 

WHY DOES THE AUCTION CLOSING TIME GET EXTENDED WHEN THE AUCTION IS ABOUT TO CLOSE?

When a bid is submitted within the final 3 minutes of an auction, we automatically extend the auction closing time by 3 minutes in order to prevent auction sniping - placing a bid just as an auction is about to close. The auction will be extended as many times as necessary until there are no more bids placed in the last 3 minutes before closing. The automatic auction extension benefits buyers because it gives you more time to respond with a new bid, rather than losing the merchandise to a sniper.

 

I AM A FIRST-TIME BUYER ON GREEN DELTA AUCTION.COM, AND I HAVE ALREADY WON 2 AUCTIONS. WHY CAN'T I BID ON ANY MORE AUCTIONS?

It is our policy to allow first time buyers to have no more than 2 outstanding transactions that require payment at one time. Once your outstanding transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is complete, you will be able to bid without any restrictions. Additionally, first-time buyers may not use a credit card to purchase used or salvage assets until after they have completed their first transaction on Green Delta Auction.com. A completed transaction is one that has been paid, received, and the merchandise has been approved by the buyer.

 

WHAT IS A SEALED BID AUCTION?

Unlike a standard auction, a sealed bid auction does not allow buyers to view the bid history or the minimum bid required to win that auction. To place a competitive bid, buyers indicate the maximum amount they are willing to pay for that auction. The winning bidder is the one who submits the highest bid, as long as it meets the confidential minimum set by the seller. This winner will receive an email notification within two (2) business days of the auction close time with instructions for completing payment.

 

WHAT ARE CREDIT CARD ONLY PAYMENTS?

Auctions with the Credit Card Only indication allow payments via credit card only. In these auctions, your credit card is charged automatically when you win the auction, and only after the auction has completely ended. If the payment is declined, you have 48 hours to make payment in full.

 

HOW ABOUT IF I DON'T MAKE MY PAYMENT ON TIME?

There is a cancellation fee applied to any late payments. This fee is 10% of the auction price. If we do not receive the funds or payment within the specified time of 48 hours frame, your transaction will be aborted and your account may be suspended.

 

IS YOUR PAYMENT PROCESSING SECURE?

Yes. All payment information is be stored and processed using our secure server. All the data is transferred in an encrypted format, and it can only be decrypted by the processing bank or by us.

 

WHAT CURRENCIES DO YOU ACCEPT?

Currently, we only accept payment in U.S. Dollars.

 

WHICH TYPES OF CREDIT CARDS DO YOU ACCEPT?

We accept Visa, MasterCard, Discover and American Express.

U.S. buyers may use a credit card (Visa, MasterCard, Discover or American Express) to pay for any Green Delta Auction.com transaction up to $5000. However, first-time buyers may not use a credit card to purchase used or salvage assets until after they have completed their first transaction on Green Delta Auction.com. Simply enter the credit card number in the form provided at the time of payment and your transaction will be processed automatically using our secure server.

 

HOW DO I CHECK THE STATUS OF MY PAYMENT?

We will notify you via email as soon as your payment has cleared. You can also check the status of your payment online in My Account.

 

WHY DON'T I SEE THE CREDIT CARD INFORMATION I ENTERED WHEN PLACING MY BID?

The credit card information you entered before you placed your bid was required for verification purposes only. Credit card information is encrypted for your security. You will not see the credit card number when making payment, as that would jeopardize the security of your information.

 

WHY AM I BEING CHARGED SALES TAX IF I ARRANGE MY OWN SHIPPING OR IF MY SHIPMENT IS SENT TO MY BUSINESS OR RESIDENCE IN ARIZONA, CALIFORNIA, INDIANA, MINNESOTA, NEVADA, NEW JERSEY, TEXAS, OR WASHINGTON, D.C.?

According to Sales Tax Law, we are required to tax any individual or business under any or all of the following circumstances:

All transactions will have sales tax applied to the buyer's premium per IRS regulations. Whenever you bid or show interest in an auction, you will receive an automatically generated email with details about sales taxes involved in the potential sale. Please review these emails to find out more about the sales tax pertaining to your transaction.

 

WHAT IF I AM ELIGIBLE FOR WAIVED SALES TAX OR ANOTHER TAX EXEMPTION?

In order to justify waiving sales tax on your current and future transactions, we must obtain the appropriate documentation from the following list:

Arizona Resale Certificate

California Resale Certificate

Indiana Resale Certificate

Minnesota Resale Certificate

Nevada Certificate

New Jersey Resale Certificate (In State)

New Jersey Resale Certificate (Out of State)

Texas Resale Certificate

Washington, D.C. Resale Certificate

Uniform Resale Certificate (Multi jurisdiction)

If the sale is exempt from sales tax because of export or other reasons, the buyer must furnish adequate documentation. Original or certified copies of documents can be faxed to: 502-219-6679. Please include your Green Delta Auction user name on either the form or the fax cover sheet.

 

WHAT PAYMENT METHODS DO YOU ACCEPT FOR BUYERS LOCATED OVERSEAS?

All international (i.e. non-U.S. based) buyers must pay by wire transfer. However, Canadian buyers may pay using PayPal.

 

CAN I USE MORE THAN ONE PAYMENT METHOD TO PAY FOR A TRANSACTION?

Payments for any transaction must be submitted using only one payment source (credit card: Visa, MasterCard, Discover, or American Express). Users cannot split transaction amounts using the regular payment platform. If this is required, contact Support at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

WHAT DOES IT COST ME TO BUY ON GREEN DELTA?

We do not charge a fee to register or browse through our marketplace. As a winning bidder, you pay the final auction price, a buyer's premium of 12%, plus tax.

 

WHAT IS A BUYER'S PREMIUM?

A buyer's premium is a standard auctioneering fee that helps cover the costs associated with sourcing products, marketing auctions, running the marketplace, and managing services such as payment collection, fulfillment, testing, shipping and inspection.

All transactions will have sales tax applied to the buyer's premium per IRS regulations. Whenever you bid or show interest in an auction, you will receive an automatically generated email with details about sales taxes involved in the potential sale. Please review these emails to find out more about the sales tax pertaining to your transaction.

 

WHEN IS MY PAYMENT DUE?

Payment by winning bidder is due immediately upon the close of the auction. This payment includes the full amount of the winning bid, the buyer's premium plus tax. Buyers will be notified immediately if the payment method is declined and would need to make payment within 48 hours.

 

WHO IS RESPONSIBLE FOR SHIPPING AND OR SHIPPING COSTS?

The buyer is responsible for all shipping costs including duties and taxes. Green Delta Auction will arrange and manage the shipping using one of our shipping partners, and we will insure the merchandise up to 100% of the value of the auction.

 

HOW DO I GET A SHIPPING ESTIMATE?

Shipping estimates can be obtained by emailing support or by our live chat. Shipping estimates are subject to change, based on rates charged by carriers. We will find and present the best rates available to Green Delta Auction.com. All items are shipped by ground service unless specified otherwise.

 

HOW DO I PAY FOR SHIPPING?

After shipping estimates are obtained by emailing support or by our live chat, a shipping invoice will be sent to your email from This email address is being protected from spambots. You need JavaScript enabled to view it. with a secured payment terminal url to process your shipping payment. 

 

I WOULD LIKE TO ARRANGE ALTERNATIVE SHIPPING. WHAT DO I DO?

To determine whether you may arrange your own shipping on a particular auction, you may contact Support.  Some auctions will indicate if alternative shipping is available.

If you wish to do so, before submitting payment, you may click the "Arrange your own shipping” button. This button will appear in the payment summary only when an auction is eligible for this option.

After payment is submitted, you will receive the pick-up location and contact information. Buyers arranging their own shipping are encouraged to inspect the merchandise prior to removing it from the seller's location. They must also make arrangements to have all freight charges billed directly to themselves.

 

HOW CAN I CONSOLIDATE MY SHIPMENT?

Often, Green Delta Auction will consolidate packages and pallets from the same shipping location into one larger pallet shipment in order to achieve the lowest shipping cost for the buyer. If you would like Green Delta auction to combine your packages, please notify us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Consolidation must be requested within 7 to 10 days of winning the auction and following payment.

Green Delta Auction.com provides shipping discounts for customers who ship multiple auctions from the same location.

For more information on this, or to consolidate a shipment, please contact us at 502-219-6679/ 502-208-9373 or shipping@Green Delta.com. You will need to provide us with the following information: 

  • Phone number.
  • Address (please indicate whether this is a business with a loading dock or a residence).

 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE THE ITEMS?

Depending on the shipping method, shipment can take between 1 and 10 business days.

 

HOW DO I CHECK THE STATUS OF MY SHIPMENT?

After a successful payment, you will receive a confirmation email. A second email containing the tracking information of your shipment will be sent when the goods leave our warehouse in 24 to 48hrs after payment is made. 

 

ARE THERE ANY GUARANTEES ON THE MERCHANDISE?

No guarantees are, or should be, implied outside of what is listed in the auction description. Unless otherwise specified, items are offered as is.

 

WHAT DO I DO WHEN I RECEIVE THE MERCHANDISE?

On receipt of your shipment, immediately inspect it to confirm that it conforms with the packing slip and stated condition and quantity described in the auction. If it does not conform, please notify support within 48hrs of receiving the goods via This email address is being protected from spambots. You need JavaScript enabled to view it..  For more information on filing a dispute claim, please contact support.  

If you picked up the merchandise from the warehouse, your right to file a dispute is waived, as you or your agent has already physically handled the merchandise at the point of inspection.

 

HOW CAN I FILE A DISPUTE FOR MERCHANDISE I HAVE RECEIVED?

If you wish to file a dispute, you must submit your dispute within 48 hours of receiving the shipped merchandise. For more details and to access our online dispute platform, please click here. You must log in to your account in order to view this form.

 

WHO IS RESPONSIBLE IF THE MERCHANDISE I RECEIVE IS NOT IN THE CONDITION STATED IN THE AUCTION LISTING, MISSING PARTS, OR GROSSLY MISREPRESENTED?

If the items were damaged in transit, GreenDeltaAuction.com will file a claim with the courier/shipping service and provide a resolution to the buyer. If the items received are not in the condition stated in the auction or are grossly misrepresented, you should file a dispute claim. Once a dispute claim is filed, GreenDeltaAuction.com will investigate the matter and come to a resolution to be adhered to by both buyer and seller. For more information on filing a dispute claim, please contact support. You must log in to your account in order to view this form.

 

CAN I RETURN THE MERCHANDISE AFTER IT HAS BEEN DELIVERED?

This would be determined during the dispute process. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.

Please do not return merchandise before being asked by GreenDeltaAuction.com to do so, as this would prevent us from efficiently tying your merchandise with your account and dispute case. We cannot guarantee a refund until a dispute claim has been settled in your favor.

 

HOW DO I MONITOR MY TRANSACTIONS?

You can monitor active and completed transactions from your account.

 

HOW DO I ADD ITEMS TO MY WATCHLIST?

You can add items to your watchlist in three different ways:

  • Category Page - You can select auctions you are interested in by checking the boxes next to the auctions, then click on the "Add checked items to watchlist" link located at the top and bottom of the list.
  • Auction View Page - Click on the link at the top of the auction listing to add the item to your watchlist.
  • My Account - You can view auctions from your watchlist in your account.

 

HOW DO I ADD ITEMS TO MY BIDS?

Items are automatically added to my bids in your account whenever you bid on an item. All active bidded on items can be seen in one window in your account. 

 

 

HOW DO I SET UP A SEARCH AGENT?

You can create and manage search agents from your account. Search Agents are customized saved searches. They find auctions matching your specified search criteria and they email auction results directly to you. Results are emailed twice a week, on Tuesdays and Thursdays. Notifications for all of your agents will come in a single email. You can also run your Agent anytime on our Search Agent page.

 

WHERE DO I MANAGE MY PROFILE?

You can manage your profile from your account. You may also change your contact and password information.

 

WILL GREEN DELTA AUCTION.COM EVER ASK ME TO PROVIDE PERSONAL INFORMATION VIA E-MAIL?

No. GreenDeltaAuction.com will never ask for your personal information - including usernames, passwords, and credit card details - through e-mail. If we need to request any personal information we will contact you by phone or will send an e-mail asking you to contact us by phone.


If you receive an e-mail purporting to be from GreenDeltaAuction.com that asks for personal or sensitive information, do not respond to that e-mail and forward it immediately to This email address is being protected from spambots. You need JavaScript enabled to view it.. The practice of sending such e-mails is known as "phishing," which is the criminally fraudulent process of attempting to acquire sensitive information by masquerading as another entity in an electronic communication. If you believe you have received a phishing e-mail, please contact us immediately at the address above.

 

Wildcard SSL Certificates